Principal Experience Designer

Portable is growing and we are looking for passionate and motivated people to join our brilliant team! We welcome people from across Australia to join our team and we encourage anyone across the country to explore our new opportunities.

 

Here at Portable...

...we care about people and the world. We seek out areas of social need and policy failure and make transformational change using research, design and technology. Our clients are as passionate as we are and are working in government agencies, nonprofit organisations and socially-minded businesses.

There are currently 70+ of us working as researchers, strategists, designers, technologists and producers towards our mission from our studio in Collingwood and working remotely from their homes and our co-working spaces around the country. Our Experience Design team works to translate people's needs into meaningful and useable products and services through ideation, testing and implementation, as well as creating impactful visual communications and brand identities.

 

Then there's you...

...a Principal Experience Designer who wants to use their skills to lead design projects that solve real problems for real people. As a Principal at Portable, your job is to deliver great work for our clients and users, and to support the team and business in improving our practice and approach. You provide strategic guidance on projects and you work with Leads in the team to improve our design practice through our tools, processes and methodologies.

You have deep technical knowledge and broad experience in the practice of user experience and interface design. You use and evolve best practice methodologies to achieve impactful outcomes across UX/UI design, interaction design and prototyping, digital product strategy, and testing of digital products and services. You also have a strong understanding of visual communication and branding and know how it fits within end-to-end product development.

Principals are solution-focused. You work autonomously on the tools on complex projects, but when problems arise you seek to collaborate to find solutions and bring others on that journey with you. Principals guide and mentor other designers in the team to improve their practice, and actively support them in their development and project delivery to the standards set by leaders in the business. You're proactive and effective in managing your time and priorities.

You're human-centred not only in your approach to design, but in your ability to collaborate with empathy with people and clients at all levels of experience. You lead by example for others and your excellent communication, relationship development and stakeholder management skills means you can effectively manage client relationships. You demonstrate courage in backing yourself and drive robust conversations that ultimately lead towards better outcomes for our clients, teams and the people we're designing for. You are the voice of the discipline’s practice, regularly sharing your technical expertise within Portable and using our platform as a company to lead the industry externally.

 

You'll be expected to have knowledge and experience in these areas:

  • In-depth technical knowledge and experience in user experience design methodologies and their application to digital design and product outcomes
  • Expert technical ability to design low-to-high-fidelity user interfaces (using Figma and similar tools) and collaborate closely with developers throughout implementation
  • Experience working with technical delivery teams on complex digital products and bringing design and technology towards working more efficiently together
  • An ability to design and facilitate requirements gathering workshops with stakeholders and end users and define priorities
  • Experience with the human-centred design process, and how cross-disciplinary teams can take problems from discovery and problem definition through to prototyping, testing, iteration and implementation
  • An ability to clarify and bring definition to relatively complex and ambiguous briefs
  • An ability to provide technical leadership and guide practitioners of all levels
  • Experience testing prototypes and built experiences with users
  • Experience creating and managing design systems
  • Experience implementing tools, standards and processes across teams
  • Understanding of inclusive design and best practice accessibility
  • Understanding of the digital product development lifecycle and MVP approach
  • Understanding of visual communication and brand identity design

As a Principal, you’ll be expected to deliver the following outcomes:

  • Projects: Our project plans and approaches are defined by you contributing your technical expertise and the work you independently deliver sets the standard of quality for the team, on time and on budget, clearly demonstrating meeting the needs of users and our clients
  • People: The quality of work in the discipline is improved through your review and feedback to your colleagues; your support enables the project team to identify risks, solve issues and effectively manage client relationships;
  • Practice: Discipline processes, approach and practices are improved and supported by your proactive and regular contributions around industry best practice
  • Portable: Our Business Development, Client Partner and Marketing communications all represent the technical practice of your discipline accurately

If you were here last week, you may have:

  • Designed and lead a practitioner craft session with the design team on the atomic design methodology
  • Designed a prototype for a new mental health support platform we are designing proactively as part of our R&D impact work
  • Provided guidance on a project in designing and delivering a fully documented digital product and design system
  • Initiated a meeting with design and technology leads to present your recommendations for standardising documentation
  • Coached a junior member of the team to grow their skills in working with design systems
  • Worked with a Lead to negotiate with the client on the scope and timeframes for a project to help separating couples resolve their property disputes amicably
  • Defined a project approach as part of a client proposal being led by our business development team
  • Published an article about our UI Kit sharing your experience on how it contributes to delivering great products at Portable
  • Taken a moment on a Friday afternoon to join the team for some Pictionary or trivia to see out the week

Some of the benefits of working with us:

We care about the experience and wellbeing of our team. Here are some of the benefits our team enjoys:

  • We support a flexible working environment whether its from home or the office or a cafe
  • We're a family-friendly company who offer parental leave and part-time arrangements to allow for things like pick-ups and drop-offs or sick children
  • A feedback-friendly culture, where we make space for open and respectful sharing of feedback that helps us grow
  • We support our team taking mental health days as personal leave that they don’t need to explain or have a medical certificate for
  • Employee Assistance Program with The Mindroom for general wellbeing check-ins, assistance with career planning, or working through difficult or challenging circumstances
  • Twice-yearly salary reviews with no minimum service period
  • Our team can grow their career with our structured career pathways, generous professional development allowance and hands-on learning opportunities
  • Ongoing leadership coaching and development for leaders in the business
  • Indigenous cultural awareness training for our entire team
  • We work on meaningful projects that seek to have a positive impact in the world
  • Referral programs in place that can earn team members $1500 per successful referral

Remuneration:

The salary band for this role is between $117,500 to $145,000 per annum (plus superannuation), depending on your level of experience. Our salary bands are reviewed twice a year and externally verified to ensure we remain competitive with market rates.

How to apply:

We are committed to building a diverse and equal team. People from traditionally underrepresented groups are encouraged to apply.

To be considered, please send us your resume, folio of 1-2 of your favourite projects and a cover letter answering the following questions:

  • What has attracted you to this role and why would you be a good fit?
  • Tell us about a time you identified and implemented improvements to a UX/UI practice within an organisation. How did you do this and what did you learn?
  • Ongoing leadership coaching and development for leaders in the business
  • Indigenous cultural awareness training for our entire team
  • We work on meaningful projects that seek to have a positive impact in the world
  • Referral programs in place that can earn team members $1500 per successful referral

Remuneration:

The salary band for this role is between $117,500 - $145,000 per annum (plus superannuation), depending on your level of experience. Our salary bands are reviewed once a year and externally verified to ensure we remain competitive with market rates.

How to apply:

We are committed to building a diverse and equal team. People from traditionally underrepresented groups are encouraged to apply.

To be considered, please send us your resume, folio of 1-2 of your favourite projects and a cover letter answering the following questions:

  1. What has attracted you to this role and why would you be a good fit?
  2. Tell us about a time you were able to balance designing for the needs of users with the needs of a client or business. How did you do this and what did you learn?
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