It is easy and common to talk in the justice space about solving problems with more money…more courts, more large-scale digital solutions. But money is not the issue here. The real issue is focusing on building a service for those who need it. Helping people avoid going to court when they shouldn’t is a societal good. It avoids unnecessary costs.
Access to justice is about making the legal system as simple and easy to navigate as possible. Whether they are a layperson or a regular court attendee, the court system needs to find a way to justly provide for each person’s level of understanding, level of access to information, physical location and their ability to engage with the legal process.
Many citizens find themselves facing the legal system when they are most vulnerable. Often they do not have the resources, including money and information, to comfortably engage with the system.Court administration has an unwieldy enormous amount of unnecessary paperwork and procedure in small cases.
Being unable to access to justice might be due to a number of reasons; poverty, social exclusion, discrimination, even living in remote communities. By seeking efficiency, accessibility and equity, we aim to protect those disadvantaged, to promote social inclusion and to provide people with the skills and material to help themselves.