Banyule City Council serves 21 suburbs in Melbourne’s northeast, from Ivanhoe just seven kilometres from the CBD to Yallambie on the outskirts of the city. The Council recognised the need to update its website to improve content structures, functionality and to better serve user needs. After conducting their own review of the site, Portable was engaged to re-design the site. We conducted a series of workshops with Council staff to define the identity the Council wanted to project, surveyed residents and then used that information to design the information architecture for the site and a new visual identity. We also developed a comprehensive content strategy to use across the council's website.