The digital wayfinding, check-in and ticketing system running at Shepparton Law Courts, based on Portable’s YourWay technology, reduces inefficiencies in the court’s processes. Court staff, for example, no longer call parties only to find that they haven’t arrived. Digitising the check-in process and ticketing system allows staff know if everyone’s present so matters to be heard can be prioritised.
Likewise, for members of the public, the system enhances their own time management, as well as reduces the anxiety associated with attending court. The system allows court attendees know if their hearing is coming up in five minutes or two hours so they can, for example, organise work, parking, childcare, or just go and get a coffee without missing the call for their case to be heard.
Portable’s contribution to the design of the Shepparton Law Courts helped Court Services Victoria towards its Strategic Asset Plan, which aims to make Victorian court and tribunal buildings modern, technology-enabled, safe, secure and sustainable.