We discovered that parents want to be informed, teachers want to be freed up to teach, and students want to be prepared: by having visibility over their school journey so they can feel more in control of the factors that affect their emotional experience of school life. The findings from each user group could then be translated into features of a digital platform, such as easy access to school events and student timetables, and notifications about upcoming assessments.
Through this project, Portable further developed its knowledge of conducting design research with young people, and we have developed guidelines for doing so. For example, while design thinking activities are usually future-thinking and visionary, year seven students can find such tasks much more difficult than year 12 students without additional structure and questions that are contextualised to their lives and interests.
Further sessions with Department of Education staff, teachers, principals, students and parents resulted in taking initial service experience concepts to a greater level of granularity, resulting in low-fidelity designs for what the future digital hub’s dashboards could look like and functionality it may contain, as designed by the users themselves.
Portable delivered a compendium of insights, a service blueprint, and a vision strategy with key recommendations for the education hub.
By tackling this project as a co-design process, Portable was able to bring in the voice of different user groups. It also meant we were able to increase the level of buy-in and ownership felt by the different stakeholders involved.