Office of Public Prosecutions

Portable started by looking  at the content through different User Personas and using techniques drawn from information architecture to structure it. Our work focused on a series of design directions for a warm and humanising experience, making sure to avoid including images that could be considered triggering.

The next challenge was to align what the staff wanted to convey, with the content present on the website. We made sure to speak to staff who interacted with clients and users, analysed the data and based on those insights, we began to frame the taxonomy that would aid the user journey.

Once the design, the structure and content was determined, we took our work and tested it with users. This process needed to put our research to the test. Our user cohort included the people who were going to be utilising this information within courts, whether it be clients, families, victims or court users themselves. On a broad scale, we chose to survey citizens in Victoria on the information they wanted to know, when learning about the Office’s work.

Our method of delivery was purposely rapid. We wanted to deliver a user-centric and fully functional prototype, which could give OPP staff a way to test the site internally. So, working alongside a staff member from we put the site together in a one-day hackathon. 

During the hackthon, Portable rewrote content, repurposed for 50+ specific pages and applied the new visual overlay. We delivered this prototype to the Office and launched it internally. 

Finally, to add to the many moving parts of the project, this site was reviewed by OPP to make sure the content suited their needs and then beta-released to the broader audience. Our emphasis on a iteration-and-feedback loop denotes how much we value user engagement. This means of working also allows us to make changes where needed to improve the process and product.