This process was difficult for the person filing the intervention order to complete. More importantly there was no way for the police or courts to assess the severity of each individual without physically meeting or calling, which could prove to be dangerous in itself.
In 2013 we started to work hand in hand with the Neighbourhood Justice Centre to reinterpret the way in which the entire process and relationships between victims, the courts and the police related.
We embarked on a full service design of the experience, shadowing court staff and users, conducting ethnographic research and using a wide range of Design Thinking practices to iterate towards a unified, user centred solution.
Together with the Neighbourhood Justice Center, we took this single paper form and all of its processes and banished it back to the 20th century.