Creating a path to a better future for the ageing, dying and those who are close to them through research, design and technology.
Death and ageing are areas in drastic need of social and policy engagement. Since 2018 we have actively worked in this space, providing submissions to the Royal Commission into Aged Care and striving to translate our research with communities across Australia into practical, digital outcomes that enhance end of life experience for citizens.
Introducing ‘Lately,’ an end of life tool connecting people to services in their local area
Death and ageing
Our services in death and ageing
Paper prototyping
Exploring the user journey for accessing funeral services
Deliver an online presence that works for you and your users
How a website or app is designed and developed can make or break the user’s experience and their perception of your organisation. ...
Learn moreUser research
Understand the preferences and behaviours of your users through a mixed-methods approach to design research that includes qualitat...
Learn moreReimagining services to deliver great experiences
As your organisation’s offerings and touch points grow, a service design perspective is a powerful way to make sure all interactio...
Learn more
Read about some of our other projects in death and ageing
Our contributions to research and policy
Australian Government Department of Health: The draft Charter of Aged Care Rights
The Australian population is ageing, and the expectations of older people and the community are changing. In recognition of this, the Australian Government is making fundamental reforms to the aged care system. The reforms aim to ensure high-quality services that meet consumer needs and preferences.
10 October 2018
Access to digital assets upon death or incapacity
The NSW Law Reform Commission conducted a review on the laws that affect access to a person's digital assets and digital records after they die or become incapacitated.
05 March 2019
Download our report on the future of death and ageing
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