The New Infrastructure
How to create smarter and more sustainable infrastructure for generations to come.

Just like a bad website, infrastructure can have crappy UX, too. As designers, we are interested in how we can improve the user experience of our infrastructure to improve the way we work, live and play.

If delivered and operated well, infrastructure drives productivity, increases economic competitiveness, and enhances quality of life. The benefits to redesigning infrastructure to be smarter and more sustainable are matched in size only by the challenge of doing it—and that's exactly what we want to. This report is an invitation to join us in taking the first step.

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In this report you'll learn:
  • How the principles of design can provoke new ways of thinking about infrastructure
  • The areas of greatest change (and greatest potential), from roads and power, to social and cultural infrastructure
  • Stories of individuals, communities and organisations making a positive impact in Australia and around the world
Note: If you experience issues with a download, it may be a firewall preventing your download. If this is the case, please reach out directly and we will email a copy to you.
The New Infrastructure - Using design thinking to build better communities
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Designing Sustainable Cities, Towns & Services

Good infrastructure is vital for our way of life. It includes not only public transport and roads, but also schools, hospitals and the services that keep them running.

Infrastructure does more than just get us from A to B or provide water or electricity when we need it. It has broader social and environmental benefits and impacts on how we work, play and interact with one another.

Infrastructure is facing many challenges—from congestion and housing affordability to high energy costs and inconsistent telecommunication coverage. Australia’s population is expected to grow from 22.3 million in 2011 to 30.5 million in 2031, with many of this growth happening in our major capital cities.

This is increasing demand for public transport, water and electricity infrastructure and putting pressure on our schools and hospitals. And, this is occurring amid growing concerns about climate change and environmental sustainability.

Key Recommendations

Our research has resulted in the following recommendations—to kick-start conversations with policymakers, planners, architects, and service providers:

  • Take a Minimum Viable Product Approach to Infrastructure
  • Use Data Wisely
  • Promote Community-Led Infrastructure
  • Put the ‘Sharing’ back in the Sharing Economy
  • Don’t forget Social and Cultural Infrastructure
  • Reimagine Waste
  • Develop Open Standards

Details, case studies, and further reading are in our free report:

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